[Elsevier] Understanding the user satisfaction and loyalty of customer service chatbots

kathytran3 Post time 2024-10-2 10:50:33 | Show all posts |Read mode
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journal£ºJournal of Retailing and Consumer Services

Authors£ºChin-Lung Hsu; Judy Chuan-Chuan Lin

Published date£º2023-3-

DOI£º10.1016/j.jretconser.2022.103211

PDF link£ºhttps://www.sciencedirect.com/sc ... 969698922003046/pdf

Article link£ºhttp://dx.doi.org/10.1016/j.jretconser.2022.103211

Article Source£ºElsevier BV¡£


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metastock Post time 2024-10-2 10:50:34 | Show all posts

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